Returns Policy Overview
You may return new, unopened items sold and fulfilled by Security Media within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of shipping it back to us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that are Not Returnable
Security Media does not accept returns of the following items:
- Items that are classified as hazardous materials or use flammable liquids or gases
- Any product missing the serial number or UPC
- Downloadable software products
- Items purchased from sellers other than Security Media
Partial Refunds
Partial Refunds will be issued for the following items:
- Most items that are returned more than 30 days after delivery
- Any item that has obvious signs of use
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted)
- Any item not returned in the condition it was received
Exchanges
If you received a faulty item and need to exchange it for the same item, send an e-mail to Security Media at sales@securitymediacorp.com. If you would like to exchange an item for a different one, please return the original and you will be refunded your original purchase price once we receive the item and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive.
Items Purchased from Other Sellers
As the Security Media Web site offers items for sale both by Amazon.com and by registered third-party sellers, it is important in the returns process to know from whom the item was purchased.
- Visit Your Account and view the order. Click on the order number and the seller is listed at the top of your order information.
If the item to be returned was not sold by Security Media, you will need to contact the seller directly.
In-Store Returns
Items purchased from Security Media cannot be returned to a physical store (such as Target or Office Depot stores). Items purchased from Amazon or other third-party sellers are subject to the individual merchant's return policy; please click the related link in the order summary in Your Account for more information.
